Support
How to reach us and answers to the questions we hear most.
Last updated: September 5, 2026
Contact us
Email support@toolazytogarden.com or call (623) 309-3588. We answer within one business day, usually faster. You can also use the contact page.
Common questions
Signing in
Sign in from the sign-in page with Google or your email. If a magic link doesn't arrive, check spam, then ask us and we'll sort it out.
Membership and billing
Garden and Pro memberships are sold on our website at toolazytogarden.com/pricing. Checkout, invoicing, sales tax, and subscription changes are handled by our payment partner Paddle — visit paddle.net to update a card, cancel a renewal, or request a refund. See our refund policy for the 30-day money-back guarantee.
Your data
Your journal, plantings, harvests, and photos belong to you. You can print or export your records from the journal and harvest pages. To delete your account and everything attached to it, go to your profile and use "Delete my account" — it removes your data permanently, no email to us required. Our privacy notice explains what we collect and why.
Plant identification and AI features
Photo ID, the garden coach, and seed-packet scanning run on AI and can be wrong — treat results as a starting point, and always double-check plant toxicity with a trusted source before eating or handling anything unfamiliar.
Notifications and reminders
Push reminders can be turned on or off any time from the reminders page or your browser/device settings. Email alerts are controlled from your email alert settings.
Something broken?
Tell us what page you were on and what you expected to happen. Screenshots help. Email support@toolazytogarden.com and we'll get it fixed.